Returns & Refunds
We hope you enjoy your new high-end electric fireplace from Burkfield. We want you to be completely satisfied, but understand that sometimes merchandise needs to be returned.
Please read our Returns & Refunds Policy for instructions on how to initiate the process.
If your electric fireplace was damaged during shipping, please contact our Customer Service as soon as possible. Please take pictures of the damage and supply your original proof of purchase to our representative.
We will give you instructions for packaging your return and send you a free shipping label.
If you’re not satisfied with your purchase for any other reason, please contact our Customer Service within 30 days of receipt of merchandise. Your purchase needs to be in its original, new condition to be returned.
All returns are covered by free shipping. When you contact Customer Service, let your representative know if you’d like a refund or want to exchange your purchase for another fireplace.
If you’ve chosen a refund instead of exchange, we’ll process your return within 2 to 4 business days after receipt. Your original method of payment will be credited between 5 and 10 business days.
If you haven’t received your refund in 10 days, please check with your credit issuer first. They sometimes take longer to process credits. If they haven’t received a credit from Burkfield, please contact your Customer Service representative.
Burkfield accepts PayPal and major credit cards (Visa, MasterCard, and American Express). If you’re receiving a refund, your original method of payment will be credited.
PLEASE FEEL FREE TO CONTACT CUSTOMER SERVICE AT ANY TIME WITH QUESTIONS.